How to Update Your Personal Details in the New FA Systems

Last updated: August 2025

If your personal information—such as name, email, phone number, or address—needs updating, here’s how to keep your records up to date in the England Football Portals (which replaced the Whole Game System on 1 August 2025).

1. Use the England Football Portals

All previous Whole Game System functions now sit in the following portals:

• Club Portal – for clubs, teams, and officials

• Competition Portal – for league operations

• Referee Portal – for referees and observers

Steps:

1. Log in at https://myaccount.thefa.com using your FAN, email, and password.

2. Select the appropriate portal.

3. Go to “My Details” (or “All Players” for clubs managing players).

4. Edit the fields you need to update.

5. Click Save to confirm changes.

2. If Details Are Locked

Some fields, like name, date of birth, or gender, may be locked for safeguarding and data integrity reasons.

If you need these updated, please contact Staffordshire FA with:

• Your FAN number

• The correct details

• Supporting evidence if required (e.g., proof of name change)

Contact us:

• Email: support@staffordshirefa.com

• Phone: 01785 256994

• Or raise a ticket on the Support Portal.

3. Club or League Records

If you are:

• A club secretary, manager, or coach – make sure your details are also updated in your club’s internal systems.

• A league official – notify your league administrator to update their records.

4. Why It Matters

Keeping your details up to date ensures:

• You receive important updates and reminders

• Your safeguarding records remain compliant

• Accurate registration and competition data is maintained