How to Update Your Personal Details in the New FA Systems

Last updated: August 2025

If you need to update the details of players, coaches, volunteers, or officials within your club, you can do this through The FA’s Club Portal. 

Step 1: Log In

1. Go to ? clubs.thefa.com

2. Sign in using your FA Account details.

3. Select your club from the homepage.

Step 2: Find the Individual

1. From the left-hand menu, click People.

2. Use the search bar to find the individual (by name or FAN).

3. Click on their name to open their profile.

Step 3: Edit the Details

What Clubs Can Update

• Contact details

  • Email (if not already linked to another FAN)

  • Phone number(s)

  • Home address

• Club roles

  • Add or remove roles (e.g. Manager, Coach, Assistant, Welfare Officer, Secretary, Treasurer, Volunteer)

  • Assign individuals to specific teams

• Team allocations

  • Move individuals between teams

  • Add players into the correct squad (once registered)

• Emergency contacts & preferences

  • Parent/guardian contact details (for youth players)

  • Communication preferences

What Staffordshire FA Must Update

Some details are locked and cannot be changed by clubs directly. Please contact Staffordshire FA if you need support with:

• Core personal data

  • Full name (if spelt wrong or changed legally)

  • Date of birth

  • Gender

• FAN merges

  • If an individual has duplicate FAN records

• Safeguarding / DBS issues

  • Expired or pending DBS checks

  • Qualifications not showing correctly

• Locked email problems

  • Email already linked to another FAN

  • Issues logging in to FA Account

• Eligibility disputes

  • Transfer conflicts, age group disputes, or discipline suspensions

Useful Notes

• Safeguarding roles: Welfare Officers, Coaches, and anyone working with under-18s must have in-date DBS and qualifications before their role can be approved.

• Duplicates: If someone has more than one FAN, Staffordshire FA must merge them.

• Emails: If an email is already in use on another FAN, clubs cannot override this.

Need Help?

If you need assistance, please contact our Support Team:
? support@staffordshirefa.com
? 01785 279825

We’ll be happy to guide you through.